Coastal Container is a West Michigan-owned, full-service packaging company supplying businesses nationwide with on-time delivery, durable, cost-effective packaging products and innovative services.
Identifying a broken feeder shaft
The team from Coastal Container called us to investigate a poor performing feeder shaft, asking for a minor machining change. They wanted to add a new knurl for better traction on the steel.
Diagnosing a larger root cause
But when we started investigating, we realized the shaft end damage was much more extensive than anyone realized. The shaft was out of spec, the bearings had spun, and it wasn’t 100% round. All these issues lead to inconsistencies in the machine’s operation.
Although we had originally promised project completion by Friday, the additional scope meant we needed to work through the weekend. We repaired the bearings, machine worked the surfaces to the specified dimensions, and delivered the fixed solution back to Coastal Container on Monday.
Keeping customers operational for the long run
In a project like this, the Coastal Container team saw the symptom of an issue — and called HEL. However, our team is so thorough that they’re able to identify the root cause: the roller wasn’t working properly and was unable to grab and feed material.
At HEL, we not only get your equipment back up and running quickly but we also ensure it works for the long run — so you don’t lose valuable production time!